Campus Facilities and Services

To enhance service delivery for the University community, St. John’s Department of Facilities Services has established the Facilities Service Center (FSC) as a centralized point of contact. The FSC handles maintenance emergencies, service requests, trouble calls, general facilities management inquiries and provides status updates on jobs-in-progress as well as renovation and construction projects.

In addition, the role of Building Manager has been introduced to provide a higher level of service. Building Managers oversee the operations and maintenance of their assigned buildings, addressing all facilities-related concerns. Their responsibilities include communicating major work activities to departments and offices, monitoring environmental conditions, conducting maintenance inspections, and coordinating repairs or replacements as needed. They are also available to respond to emergencies or provide updates on service and work orders.

Facilities Service Requests
For routine requests, please access our online work order system Facilities Service Request Form. Click on the "Submit a Request" link on the lower left-hand corner. If you are unable to access the system or require instruction on accessing the Facilities Request Form, please call the Facilities Service Center at:  718-990-6254.

Contact Information

Queens
Ext. 6253 or 6254 (Mon – Fri:  7 a.m. – 7 p.m.)
After Hours/Weekends:  Calls are automatically transferred to Public Safety.
fsc@stjohns.edu

Manhattan
Ext. 5177   (Mon – Thur 8:30 a.m. – 4:30 p.m.)
                  (Fri - 8:30 a.m. - 3:00 p.m.)
After Hours/Saturday:  Call Public Safety at: (212) 277-5155
Sunday - Closed. Call Public Safety at: (718) 990-5252

Each service request must include a contact name, phone number, building, room number, and a detailed 
description of the work or service required. For apartments or suites, the specific room (e.g., bedroom, 
bathroom, living room, etc.) must also be specified.

Emergencies of a critical nature should be reported to the Facilities Service Center during normal work hours so they can direct the calls/issues to the appropriate personnel for immediate response, or call Public Safety at 718-990-5252.  All other requests will be scheduled for same-day completion whenever possible. In all cases, an acknowledgment of the request will be sent to the individual who initiated it. Regardless of the job's nature, the Building Manager will provide updates on progress and upon completion.

For Queens
Ext. 6253 or 6254 (Mon – Fri:  7 a.m. – 7 p.m.)
After Hours/Weekends: Calls are automatically transferred to Public Safety. 

For Manhattan
Ext. 5177 (Mon – Thur. Fri:  8:30 a.m. – 4:30 p.m.)
               (Fri. - 8:30 a.m. - 3:00 p.m.)
After Hours/Saturday: Call Public Safety at: (212) 277-5155
Sunday - Closed.  Call Public Safety at: (718) 990-5252

Building Managers are responsible for overseeing the operation, maintenance, and overall upkeep of their
assigned buildings, while addressing all facilities-related issues. Their duties include keeping departments and offices informed about major work activities, monitoring environmental conditions, conducting maintenance
inspections, and coordinating necessary repairs or replacements. They also serve as a point of contact during emergencies and ensure timely updates on the status of facilities service work orders..

              Building Management Portfolio

Escalation Process - Queens

Please follow the schedule below in the event that a work order requires to be escalated:

Level 1: 0 - 2 days
Contact the Building Manager.

Level 2: 2 - 4 days
If no response from level 1 with 2 days of initial call, contact individuals 1-3 below, in the order indicated.

Level 3: 4 days and greater
If no response from level 2 with 4 days of initial call, contact individuals 3-4 below, in the order indicated.

Escalation List

1. Peter Burke
   Director of Operations, Collins Building Services
   Office: 718-990-7490
   Mobile: 917-589-9541
   burkep@stjohns.edu
    
2. Erin McDonnell
   Associate Director, Branch Campus Operations
   Office: 718-990-3117
   Mobile: 646-261-6062
   mcdonnee@stjohns.edu
    
3. Chris Walsh 
   Director of Facilities Operations
   Office: 718-990-5841
   Cell: 917-717-2344
   walshc2@stjohns.edu
    
4. Brian Baumer
   Associate Vice President
   Office:  718-990-3292
   Cell:  347-809-1737
   baumerb@stjohns.edu
    

Escalation Process - Manhattan

Please follow the schedule below in the event a work order requires escalation:

Level 1: 0 - 2 days
Contact the Site Manager.

Level 2: 2 - 4 days
If no response is received from level 1 with 2 days of initial call, contact individuals 1-3 below, in the order indicated.

Level 3: 4 days and greater
If no response is received from level 2 with 4 days of initial call, contact individuals 3-4 below, in the order indicated.

Escalation List

1. Erik Suarez
   Site Manager, Manhattan Campus
   Office: 212-277-5177
   Mobile: 929-585-2369
   suareze@stjohns.edu
    
2.  Erin McDonnell
   Associate Director, Branch Campus Operations
   Office: 718-990-3117
   Mobile: 646-261-6062
   mcdonnee@stjohns.edu
    
3. Chris Walsh
   Director of Facilities Operations
   Office: 718-990-5841
   Cell: 917-717-2344
   walshc2@stjohns.edu
    
4. Brian Baumer
   Associate Vice President
   Office:  718-990-3292
   Cell:  347-809-1737
   baumerb@stjohns.edu
   
   
   
    

The Design & Construction Department is responsible for the long and short term physical planning needs for the University’s local and global campuses.  Our mission is to provide the best possible built environment to support St. John’s University’s current and future academic goals. Our team maintains a high standard of quality service and stewardship to preserve our clients’ main goals and to enhance the overall architectural experience of our teaching and learning environment.

The Design & Construction Department serves both academic and administrative units.  The Department provides a multitude of services that includes space programming and planning, pre-design and capital planning services, furniture selection, exterior and interior signage planning, and the development of design standards. The Design & Construction team also manages the University’s long term Master plan and is responsible for keeping track of the space occupancy and utilization of facility resources.

The Design & Construction team sets the guidelines for the quality of the built environments at St. John’s University. The goal of the guideline is to promote design excellence and implement sustainable practices throughout the built and landscaped environments.  We strive for innovative and thoughtful solutions to help the University better fulfill its academic mission.

Is it an emergency? If there is a situation that causes interruption of utilities, damage, creates a hazard to life, compromises security, or causes sufficient disruption to scheduled activities.  Some examples of emergencies are:

• gas leak
• glass replacement affecting safety or security
• too hot or cold
• plumbing leaks or floods
• roof leaks
• lock problems affecting safety or security
• elevator issues
• shattered windows (not just cracked)
• utility outage or malfunction (gas, electric, water)

We will respond as quickly as possible to stabilize the situation and prevent further damage.

What to do first
The first course of action during normal work hours is to call the Facilities Service Center so they can direct the calls/issues to the appropriate personnel.

For Queens
Ext. 6253 or 6254 (Mon – Fri:  7 a.m. – 7 p.m.)
After Hours/Weekends: Calls are automatically transferred to Public Safety.

For Manhattan
Ext. 5155 (Mon – Fri:  8 a.m. – 10 p.m.)
(Saturday 9 a.m. – 5 p.m.)
(Sunday – Closed) For services call: 718-990-5252

The Office of Sustainability is located in the Facilities portion of the ROTC building. It is composed of a full time staff member and student sustainability coordinators.

Sustainability at St. John’s is an interdisciplinary mission, and requires the dedication of individuals from all different fields and majors on campus. The Student Sustainability Coordinators on campus are just that: a diverse group of students that come together to make St. John's University a little greener, one day at a time. Currently, eight Student Sustainability Coordinators work on the Queens campus.

Some of the initiatives Sustainability Coordinators work on include: promoting and maintaining the Single Stream Recycling system on campus, the Organic Garden, new compost initiatives, and promoting national competitions such as RecycleMania and Campus Conservation Nationals.

One of the main responsibilities of Sustainability Coordinators is to monitor the recycling system on campus. This encompasses recycling in the Residence Village, Townhouses, classrooms, and offices. By routinely checking the dorms and buildings on campus, Sustainability Coordinators ensure that recycling bins are present, and check that students/employees are following the Single Stream Recycling policy, as well as making sure trash is not mixed in with recyclables.

Sustainability Coordinators also create posters and campaign for the Nation-wide competitions, RecycleMania and Campus Conservation Nationals. During competition months, Sustainability Coordinators promoting the idea of increasing recycling, and conserving energy by talking to students, holding pledges, and raffles.

Another task of Sustainability Coordinators, with the help of Earth Club, is to manage the organic garden located by the softball field. Weeding, watering, planting, and harvesting are done in the garden during the summer season and fall semester. Preparing the soil and transplanting plants from the green house are also done at the beginning of the planting season around March. All produce harvested from the garden is donated to the soup kitchen at St. John's Bread and Life in Brooklyn. Student Sustainability Coordinators also run the production of compost on campus. Coordinators are responsible for collecting pre-consumer waste and mixing it with other organic matter to create rich and fertile compost. This compost is then used in the organic garden, as well as around campus.

To learn more about the Office of Sustainability, please contact:

Thomas M. Goldsmith
Director of Environmental and Energy Conservation
Department of Facilities Services
718-990-8008
goldsmit@stjohns.edu

Eleni Moukas 
Sustainability Department Assistant
718-990-6161
eleni.moukas16@stjohns.edu