Campus Facilities and Services
The Department of Campus Facilities and Services is a customer service organization devoted to exceeding the environmental expectations of the students, faculty and staff while providing critical stewardship of the physical assets and precious resources entrusted to our care.
We endeavor to create a unique sense of place that supports the mission of the University while instilling in our students and staff a sense of pride, belonging, and ownership. We commit to a standard of service excellence as we build and maintain a clean, safe, friendly and comfortable atmosphere that facilitates the University mission.
Mission
To design, build, operate and maintain the best learning environment possible while maintaining sound fiscal control and responsibility.
Overview
The Department of Campus Facilities and Services is comprised of several functions: Design & Construction, Facilities, Conference and Auxiliary Services, Sustainability, and Emergency Services.
Department Contact
Facilities and Construction
ROTC Building, Queens campus
718-990-6254
Vision Statement
The Facilities and Construction Department will become a nationally recognized model based on its integration of functional expertise, service excellence, and operational effectiveness.
Our students, faculty, and staff enjoy and appreciate their surroundings. They assume that all their physical needs are addressed proactively. Their requests for service are handled with respect, courtesy, and promptness. They respect our staff and our management team for their knowledge, dedication, and their integrity. Our staff and management team feel appreciated and enjoy coming to work knowing their contributions are recognized.
The St. John’s University campuses contribute to the recruitment and retention of prospective students providing them with a comfortable and attractive environment to pursue their academic goals. The physical environment contributes to the marketing efforts of the University as it continues to compete for the best students in the nation.
Facilities Services
The Facilities Department administers the day-to-day operations of the University's physical plant as well as developing and executing the long-term strategy of how the University buildings and assets are used. This Department is a service-oriented organization that provides a wide range of services for the campus community including all maintenance, daily housekeeping, HVAC, electrical, event services, and grounds keeping.
Department Contact
Facilities Services
718-990-6254
To better serve the University community, St. John’s Department of Facilities Services has established a Facilities Service Center (FSC) to serve as the single point of contact for all maintenance emergencies, service requests, trouble calls, status reports on jobs-in-progress and renovation and construction projects, and general facilities management questions.
Along with the new FSC, the role of Building Manager has been created to provide a greater level of service. The Building Managers are responsible for maintaining the overall operation and upkeep of their buildings and addressing all facilities-related issues. They will keep the departments and offices of their buildings apprised of major work activity, monitor building environmental conditions, perform maintenance inspections and provide repair or replacement where required. They can also be called in case of an emergency or to check on the status of a service/work order.
Facilities Service Requests
For routine requests, please access our online work order system Facilities Service Request Form. Click on the "Submit a Request" link on the lower left-hand corner. If you are unable to access the system or require instruction on accessing the Facilities Request Form, please call the Facilities Service Center at: 718-990-6254.
Contact Information
Queens
Ext. 6253 or 6254 (Mon – Fri: 7 a.m. – 7 p.m.)
The department number automatically transfers to Public Safety after hours.
[email protected]
Manhattan
Ext. 8591 (Mon – Thur 8:30 a.m. – 4:30 p.m.)
(Fri - 8:30 a.m. - 3:00 p.m.)
After Hours/Weekends:
Please call Public Safety at: (212) 277-5155
Staten Island
Ext. 4478 (Mon – Fri: 8 a.m. – 5 p.m.)
After Hours/Weekends:
Please call Public Safety at: (718) 390-4487
Each request should include a contact name, phone number, building and the room number needing service, and a detailed description of the work/service required. If work is needed in an apartment or suite, the actual room number (bathroom, living room, conference room, etc.) should be included.
Emergencies of a critical nature should be reported directly to the building manager and will be handled immediately. All other requests will be scheduled for same-day completion, when possible. In either case, an acknowledgement of the request will be sent to the person requesting the service. Whatever the nature of the job, the building manager will keep the person initiating the request informed of its progress and, ultimately, its completion.
Building managers are responsible for maintaining the overall operation and upkeep of their buildings and addressing all facilities-related issues. They keep their buildings’ departments and offices apprised of major work activity, monitor building environmental conditions, perform maintenance inspections, and provide repair or replacement where required. They can also be called in case of an emergency or to check on the status of a service/work order.
| Building Manager | Buildings |
|---|---|
Kelvin Gil Ext. 3172, Cell: 347-533-2868 | Residence Hall/Dorms Founders Village Townhouses Henley Hall (off campus) Dr. Andrew J. Bartilucci Center (off campus) Seton Complex DePaul House |
| Patrick Cicala Ext. 6398, Cell: 917-618-1831 [email protected] | D'Angelo Center University Center Carnesecca Arena Taffner Field House The Peter J. Tobin College of Business Marillac Hall GCP Houses President's House/Kendricks' Kendrick’s #2 House Montgoris Dining Hall |
Jessica Rodriguez Ext. 2560, Cell: 347-426-6733
| School of Law Newman Hall ROTC Building Welcome Center St. Thomas More Church Murray House St. John Hall |
| Karen Mero Ext. 2996, Cell: TBD [email protected] | Marillac Hall St. Albert Hall Chiang Ching-Kuo Hall Sun Yat Sen Memorial Hall Sullivan Hall Lourdes Hall St. Augustine Hall |
| Erick Maullion Ext. 4478, Cell: 646-279-4594 [email protected] | Staten Island Site Manager |
| Erik Suarez Ext. 5177, Cell: 929-585-2369 [email protected] | Manhattan Site Manager |
| Night Shift Supervisors | Buildings |
|---|---|
Shane Williams, Night Operations Supervisor Cell: 347-274-5036 | All Queens Campus Buildings |
Pedro Acero, Night Operations Manager | All Queens Campus Buildings |
Escalation Process - Queens
Please follow the schedule below in the event that a work order requires to be escalated:
Level 1: 0 - 2 days
Contact the Building manager.
Level 2: 2 - 4 days
If no response from level 1 with 2 days of initial call, contact individuals 1-3 below, in the order indicated.
Level 3: 4 days and greater
If no response from level 2 with 4 days of initial call, contact individuals 4-5 below, in the order indicated.
Escalation List
- Erin McDonnell
Associate Director, Branch Campus Operations
Office: 718-990-2121
Mobile: 646-261-6062
[email protected]
- Brian Baumer
Associate Vice President
Office: 718-990-3292
Cell: 347-809-1737
[email protected]
Escalation Process - Manhattan
Please follow the schedule below in the event a work order requires escalation:
Level 1: 0 - 2 days
Contact the Site manager.
Level 2: 2 - 4 days
If no response is received from level 1 with 2 days of initial call, contact individuals 1-3 below, in the order indicated.
Level 3: 4 days and greater
If no response is received from level 2 with 4 days of initial call, contact individuals 4-5 below, in the order indicated.
Escalation List
- Karen Mero
Facility Manager, Manhattan Campus
Office: 212-277-5177
Mobile: 718-309-4185
[email protected]
- Erin McDonnell
Associate Director, Branch Campus Operations
Office: 718-990-2121
Mobile: 646-261-6062
[email protected]
- Chris Walsh
Director of Facilities Operations
Office: 718-990-5841
Cell: 917-717-2344
[email protected]
Escalation Process - Staten Island
Please follow the schedule below in the event a work order requires escalation:
Level 1: 0 - 2 days
Contact the Site manager
Level 2: 2 - 4 days
If no response is received from level 1 with 2 days of initial call, contact individuals 1-3 below, in the order indicated.
Level 3: 4 days and greater
If no response is received from level 2 with 4 days of initial call, contact individuals 4-5 below, in the order indicated.
Escalation List
- Erickson Maullion
Facility Manager, Staten Island Campus
Office: 718-390-4478
Cell: 929-585-2066
[email protected]
- Erin McDonnell
Associate Director, Branch Campus Operations
Office: 718-990-2121
Mobile: 646-261-6062
[email protected]
- Chris Walsh
Director of Facilities Operations
Office: 718-990-5841
Cell: 917-717-2344
[email protected]
Learn More
The Design & Construction Department is responsible for the long and short term physical planning needs for the University’s local and global campuses. Our mission is to provide the best possible built environment to support St. John’s University’s current and future academic goals. Our team maintains a high standard of quality service and stewardship to preserve our clients’ main goals and to enhance the overall architectural experience of our teaching and learning environment.
The Design & Construction Department serves both academic and administrative units. The Department provides a multitude of services that includes space programming and planning, pre-design and capital planning services, furniture selection, exterior and interior signage planning, and the development of design standards. The Design & Construction team also manages the University’s long term Master plan and is responsible for keeping track of the space occupancy and utilization of facility resources.
The Design & Construction team sets the guidelines for the quality of the built environments at St. John’s University. The goal of the guideline is to promote design excellence and implement sustainable practices throughout the built and landscaped environments. We strive for innovative and thoughtful solutions to help the University better fulfill its academic mission.
Is it an emergency? If there is a situation that causes interruption of utilities, damage, creates a hazard to life, compromises security, or causes sufficient disruption to scheduled activities. Some examples of emergencies are:
- gas leak
- glass replacement affecting safety or security
- too hot or cold
- plumbing leaks or floods
- roof leaks
- lock problems affecting safety or security
- elevator issues
- shattered windows (not just cracked)
- utility outage or malfunction (gas, electric, water)
We will respond as quickly as possible to stabilize the situation and prevent further damage.
What to do first
The first course of action during normal work hours is to call the Facilities Service Center so they can direct the calls/issues to the appropriate personnel.
For Queens
Ext. 6253 or 6254 (Mon – Fri: 7 a.m. – 7 p.m.)
The department number automatically transfers to Public Safety after hours.
For Staten Island
Ext. 4478 (Mon – Fri: 8 a.m. – 5 p.m.)
Ext. 4487 (After hours and weekends)
For Manhattan
Ext. 8591 (Mon – Fri: 8 a.m. – 10 p.m.)
(Saturday 9 a.m. – 5 p.m.)
(Sunday – Closed)
For services call: 212-277-5179
Ext. 5155 (Public Safety Desk – After hours and weekends)
The Office of Sustainability is located in the Facilities portion of the ROTC building. It is composed of a full time staff member and student sustainability coordinators.
Sustainability at St. John’s is an interdisciplinary mission, and requires the dedication of individuals from all different fields and majors on campus. The Student Sustainability Coordinators on campus are just that: a diverse group of students that come together to make St. John's University a little greener, one day at a time. Currently, eight Student Sustainability Coordinators work on the Queens campus.
Some of the initiatives Sustainability Coordinators work on include: promoting and maintaining the Single Stream Recycling system on campus, the Organic Garden, new compost initiatives, and promoting national competitions such as RecycleMania and Campus Conservation Nationals.
One of the main responsibilities of Sustainability Coordinators is to monitor the recycling system on campus. This encompasses recycling in the Residence Village, Townhouses, classrooms, and offices. By routinely checking the dorms and buildings on campus, Sustainability Coordinators ensure that recycling bins are present, and check that students/employees are following the Single Stream Recycling policy, as well as making sure trash is not mixed in with recyclables.
Sustainability Coordinators also create posters and campaign for the Nation-wide competitions, RecycleMania and Campus Conservation Nationals. During competition months, Sustainability Coordinators promoting the idea of increasing recycling, and conserving energy by talking to students, holding pledges, and raffles.
Another task of Sustainability Coordinators, with the help of Earth Club, is to manage the organic garden located by the softball field. Weeding, watering, planting, and harvesting are done in the garden during the summer season and fall semester. Preparing the soil and transplanting plants from the green house are also done at the beginning of the planting season around March. All produce harvested from the garden is donated to the soup kitchen at St. John's Bread and Life in Brooklyn. Student Sustainability Coordinators also run the production of compost on campus. Coordinators are responsible for collecting pre-consumer waste and mixing it with other organic matter to create rich and fertile compost. This compost is then used in the organic garden, as well as around campus.
To learn more about the Office of Sustainability, please contact:
Thomas M. Goldsmith
Director of Environmental and Energy Conservation
Department of Facilities Services
718-990-8008
[email protected]
Eleni Moukas
Sustainability Department Assistant
718-990-6161
[email protected]