Student Employment

Title:  Student Worker

Department:  University Call Center

Campus:  Queens

Student Requested:  College Work Study 

Job ID:  S01969-231

Salary:  $16.50 p/h

Job Purpose:  Provide customer service support for Enrollment Management as well as designated departments and operations. Provide professional, quality telephone support and customer service assistance to all university customers including prospective and matriculating students, parents and alumni, as well as general public queries.

This position is a front line, customer service ACD telephone position that requires precise attention to detail, strong customer service skills with a professional and courteous work ethic and demeanor. Work hours are varied.  This position is currently an on-campus position.

Job Responsibilities:

Responsibilities (include but are not limited to):

• Provide courteous and expedient telephone customer service and support
  • Respond to general inquiries regarding the University, including but not limited to inquiries about Admissions, Registrar, Financial Aid and Loans, and IT Help Desk
  • Support student outreach campaigns for various departments by contacting customers via telephone
• Satisfy, respond to or redirect (as necessary) all incoming calls utilizing various systems and applications
• Attend ongoing training to keep current with information and systems
• Maintain a timely and efficient workflow of calls processed based on department objectives and standards
• Assist other team members as needed and designated by the department
• Provide insight, suggestions and comments on operational procedures, call analysis and training issues to management, which would contribute to an increase in efficiency, productivity and quality of service
• Report to work as scheduled, log on to ACD and process assignments as delegated by department management
• Additional responsibilities as required by Management

Equipment Used:   

• Computers, ACD phone system.

Qualifications:  

• Must have good interpersonal and communication skills, both verbal and written
• Quick learner (i.e. has the ability to learn and retain large, detailed amounts of information) and decision maker with the ability to solve problems
• Precise attention to detail, strong customer service skills, and a professional, courteous work ethic
• Must be available to work at least 20 hours per week during January, June, July & August months.

Skill Development Areas: 

• Communication, Time Management, Multitasking

In addition to completing the online student employment application, students should attach a copy of their resume to the application and send to Sir William Otis at otiss@stjohns.edu or Rosalie Romano at romanor2@stjohns.edu

Title:  Tutor

Campus:  Queens

Department: University Learning Commons (ULC)

Student Requested:  Work Study 

Job ID:  S01969-141T

Provide academic support and tutoring to St. John’s University students with a goal of clarifying learning obstacles. Provide referrals to other support services on campus. Tutoring sessions are offered both in-person and remotely. Tutors must work at least 6 hours per week. Day, evening, and Sunday hours are available. Tutors are needed in all subjects, with a high need for Math, Biology, Chemistry, Physics, Accounting, Economics, Computer Science, Pharmacy, and Nursing.  Compensation for this position is $17.00 per hour.

Job description:
•    Attend tutor training to earn National Tutoring Association (NTA) certification. Also participate in departmental training as offered.
•    Meet with students individually or in small groups to provide academic assistance & support.
•    Establish relationships with students and serve as a resource for other campus support.
•    Maintain an up-to-date schedule of work hours per week.
•    Keep regular and accurate records of tutoring sessions. 
•    Assist with departmental needs during downtime (i.e.- outreach, data collection, marketing efforts on social media etc.).
•    Assist in the co-facilitation of workshops geared to promote positive study skills and habits.
•    Read and respond to emails as well as submit required paperwork in a timely fashion (i.e.-time sheets, schedules, client report forms etc.).
•    Remain in good academic and judicial standing at the University.

Qualifications:
•    Overall or Major GPA of 3.80 (exceptions will be made on a case-by-case basis)
•    Must be a sophomore or higher grade level.
•    Obtain two (2) letters of recommendation from a St. John’s University faculty member. 
•    One of the letters must be from a professor who has taught you in the subject you wish to tutor.
•    The second letter may be from a professor in the same subject area or from a professor who has taught you in any subject.
•    Attach and send an “unofficial” transcript (grade record) with your application. (Found on UIS/Student/Student Records/Academic Record/Unofficial Transcript)
•    Must have an operational computer with webcam and reliable internet connection (for online).
•    Strong interpersonal and communication skills.
•    Reliability and a strong work ethic.
•    Patience and a desire to help others succeed.

In addition to completing the online student employment application, please complete the Tutor_Application_UpdatedMay2024.pdf and please attach both your resume and transcripts to the application and send to stjlearningcommons@stjohns.edu

*Please note that we are recruiting for AY 24-25.
 

Title:  Student Worker

Campus:  Queens

Student Requested:  College Work Study

Office:  Graduate Admission

Job ID:  S01969-154

Salary:  $16.50 p/h

Description of Services Provided by the Department:  Assist students/applicants with their applications/enrollment to graduate programs

Job Purpose:  

The purpose of this position is to help represent the five schools of St. John’s University (St. John’s College of Liberal Arts and Sciences, Collins College of Professional Studies, Tobin College of Business, College of Pharmacy and Health Sciences, and the School of Education), that the Office of Graduate Admission oversees.

The student will learn the functions of an admissions office and will work closely with the other Student Workers, the Team Leader, processors, counselors, and Assistant and Associate Director of Graduate Admission. They will learn the benefits of cooperative dealings with other offices and personnel while answering emails and phone calls and will provide customer service to students who visit the office. They will also help create posts on the Office of Graduate Admission email/social media accounts.

Job Responsibilities:  

•    Assist Graduate Admission in coordinating office procedures and activities
•    Oversee communications and questions with prospective students
•    Complete daily, weekly, and monthly tasks as assigned by the Student Worker Team Leader or by the Associate Director of Graduate Admission
•    Participate and attend student staff meetings and trainings 
•    Support marketing efforts, promotional campaigns, and events for the Office of Graduate Admission through social media, specifically on Facebook, Twitter, and Instagram, including Canva and LinkTree platforms. 
•    Update files and materials as needed.
•    Provide coverage for the department as needed.

Equipment Used:

•    Computers, Phone, fax machine, photocopier, scanner, cameras, etc.

Qualifications:  

•    Related work experience preferred. 
•    Excellent communication skills and customer service skills.
•    Ability to work well with others.
•    Excellent computer skills and experience posting a variety of content across different social media platforms.
•    Knowledge of St. John’s University.
•    Ability to handle sensitive matters in a professional manner. 
•    Experience with Slate preferred.
•    Willingness to participate in new projects.
•    Experience with graphic design and social media (Photoshop, Canva, etc) desired, but not required.

Skill Development Areas:

• Social Media, Communication, Time Management, Multitasking, Admission

Physical Demands: 
•    Ability to lift and carry items over 50 pounds
•    Ability to work in office

Dates of the position: 
•    Start date: Fall 2024. End date: Academic year (Fall 2024-Spring 2025) with the possibility of returning the following academic year.
•    Students must be available at least one week before and one week after the beginning/end of the semester for training.
•    Hours per week: Approximately 15 hours (may include breaks, but excludes university holidays, and weekends)

In addition to completing the online student employment application, please attache a copy of your resume and a cover letter to the application and send to Marissa Alperin at alperinm@stjohns.edu
 

Title:  Student Worker

Campus:  Queens

Student Requested:  College Work Study

Job ID:  S01969-179

Job Purpose:  The student will provide clerical support, research and basic accounting duties to the Internal Audit department.  

Salary: $16.50 p/h

Job Responsibilities:  

•    Handle highly sensitive matters with utmost confidentiality
•    Compile, organize and maintain records updated for easy access
•    Type documents and correspondence and make phone calls as needed
•    Assist with the creation and maintenance of databases and Excel spreadsheets
•    Participate in assignments as needed from start to completion
•    Perform analysis, calculations, verifications, and prepare written summaries
•    Examine accounts, research discrepancies, and reconcile balances
•    Research and compile information, reports and summaries
•    Review files and records to resolve discrepancies related to various transactions
•    Assist in coordinating with other departments to obtain information and to resolve numerous questions related to various transactions
•    Learn University policies and procedures in related areas
•    Perform other office duties as assigned, including filing, scanning, etc.

Equipment Used:   
•    Computers, fax machine, photocopier, scanner.

Qualifications:  
•    Ability to communicate effectively, verbally, and in writing
•    Ability to prioritize, work independently and mange time effectively
•    Ability to identify issues and provide solutions
•    Basic understanding of Microsoft Excel, Word, and the Internet
•    Ability to handle sensitive matters in a professional manner. 
•    Attention to detail
•    Adaptable and able to work collaboratively
•    Ability to work between 10-20 hours per week during the fall semester

Skill Development Areas:

•    Analytical attention to details, along with the ability to sort and manage data for problem solving

In addition to completing the online student employment application, students must also attach a copy of their resume to the application and send to Mr. Jorge Osorio at osorioj@stjohns.edu along with their anticipated graduation date. 

Title:  Student Worker – Social Media and Communications

Student Requested:  College Work Study

Job ID:  S01969-218

Salary: $16.50

Job Purpose:  The primary focus of the student worker is to offer support to the administrators and faculty working in the Institute for Critical Race and Ethnic Studies (CRES). The student worker will assist the Administrative Assistant with supporting all social media efforts at the Institute, with the opportunity to influence and help shape CRES social media strategy.

Job Responsibilities:  
•    Assist with the development and execution of engaging social media content.
•    Create and edit high-quality video content for social media posts, stories, and promotional materials.
•    Use video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, or similar tools) to produce video content, ensuring content aligns with brand guidelines.
•    Design and create visually appealing graphics and multimedia content (using tools such as Canva, Photoshop, or similar) to accompany posts and campaigns.
•    Monitor social media channels in a timely and professional manner.
•    Stay up-to-date with social media trends, video production techniques, and best practices.
•    Other tasks as required.

Equipment Used:

•    Computer, video camera

Qualifications:  
•    Proficient in social media platforms (specifically Instagram and LinkedIn).
•    Experience with graphic design tools (Canva, Adobe Creative Suite) for creating multimedia content.
•    Strong video editing skills and proficiency in using video editing software (such as Adobe Premiere Pro, Final Cut Pro, or similar tools).
•    Basic knowledge of social media management tools (e.g., Hootsuite, Buffer) is a plus.
•    Excellent written and verbal communication skills with attention to detail.
•    Creative mindset with the ability to develop original content ideas and video concepts.
•    Strong organizational skills, with the ability to manage multiple projects and deadlines effectively.
•    Proficient with MS Office suite (Excel, PowerPoint) for data reporting and presentations.

Skill Development Areas:

•    Communication and collaboration, time management, content planning and creation, brand management, video production and editing.
Additional Information:
•    This is a part-time, in-person position which may require flexibility to assist with events when applicable.
•    Location: Queens campus.
•    Duration: per semester, with the ability to work at least 10 hours per week.
•    Compensation:

In addition to completing the online student employment application, students should also attach a copy of your resume to the online application and send to Ms. Karin Torres at cresinstitute@stjohns.edu. 

Title:  Student Worker

Campus:  Queens

Student Requested:  College Work Study

Job Purpose:  Student callers will make engagement calls to Tobin College of Business alumni with a soft ask.

Job ID:  S01969-47004

Salary: $16.60

Job Responsibilities:  

•    Making engagement phone calls to Tobin College of Business alumni. 
•    Other administrative duties or special projects as assigned.

Equipment Used:  

•    Computers, phone.

Qualifications:  
•    Experience with phone solicitation preferred. Clear articulation and persuasive skills a plus.
•    Familiarity with the office equipment (Microsoft Word, Excel).
•    Excellent communication skills and detail-oriented. Ability to have pleasant conversations with alumni.
•    The ability to handle confidential matters and be professional. 
•    Ability to work well with others.
•    Willingness to tackle new projects.
•    Must be able to work flexible hours within or outside of office hours.
•    Must be a current student at the Peter J. Tobin College of Business.

Skill Development Areas:

•    Listening, Customer Service, Time Management, Multitasking, Communication, Intercultural proficiency, Student learning.

In addition to completing the online student application, interested candidates must also attach their resume to the application and send to Tara Sanon at sanont@stjohns.edu.

Title:  Tutor

Campus:  Queens 

Department: University Learning Commons (ULC)

Student Requested:  Regular Student

Job ID:  S04048-141

Provide academic support and tutoring to St. John’s University students with a goal of clarifying learning obstacles. Provide referrals to other support services on campus. Tutoring sessions are offered both in-person and remotely. Tutors must work at least 6 hours per week. Day, evening, and Sunday hours are available. Tutors are needed in all subjects, with a high need for Math, Biology, Chemistry, Physics, Accounting, Economics, Computer Science, Pharmacy, and Nursing.   Compensation for this position is $16.50 per hour.

Job description:
•    Attend tutor training to earn National Tutoring Association (NTA) certification. Also participate in departmental training as offered.
•    Meet with students individually or in small groups to provide academic assistance & support.
•    Establish relationships with students and serve as a resource for other campus support.
•    Maintain an up-to-date schedule of work hours per week.
•    Keep regular and accurate records of tutoring sessions. 
•    Assist with departmental needs during downtime (i.e.- outreach, data collection, marketing efforts on social media etc.).
•    Assist in the co-facilitation of workshops geared to promote positive study skills and habits.
•    Read and respond to emails as well as submit required paperwork in a timely fashion (i.e.-time sheets, schedules, client report forms etc.).
•    Remain in good academic and judicial standing at the University.

Qualifications:
•    Overall or Major GPA of 3.80 (exceptions will be made on a case-by-case basis)
•    Must be a sophomore or higher grade level.
•    Obtain two (2) letters of recommendation from a St. John’s University faculty member. 
•    One of the letters must be from a professor who has taught you in the subject you wish to tutor.
•    The second letter may be from a professor in the same subject area or from a professor who has taught you in any subject.
•    Attach and send an “unofficial” transcript (grade record) with your application. (Found on UIS/Student/Student Records/Academic Record/Unofficial Transcript)
•    Must have an operational computer with webcam and reliable internet connection (for online).
•    Strong interpersonal and communication skills.
•    Reliability and a strong work ethic.
•    Patience and a desire to help others succeed.

In addition to completing the online student employment application, please complete the Tutor_Application_UpdatedMay2024.pdf and please attach both your resume and transcripts to the application and send along with the completed online application to stjlearningcommons@stjohns.edu

*Please note that we are recruiting for AY 24-25.

Title:  Student Worker

Campus:  Queens

Student Requested:  Regular Student Worker

Job Purpose:  Student callers will make engagement calls to Tobin College of Business alumni with a soft ask.

Job ID:  S03925-47004

Salary: $16.60

Job Responsibilities:  

•    Making engagement phone calls to Tobin College of Business alumni. 
•    Other administrative duties or special projects as assigned.

Equipment Used:  

•    Computers, phone.

Qualifications:  
•    Experience with phone solicitation preferred. Clear articulation and persuasive skills a plus.
•    Familiarity with the office equipment (Microsoft Word, Excel).
•    Excellent communication skills and detail-oriented. Ability to have pleasant conversations with alumni.
•    The ability to handle confidential matters and be professional. 
•    Ability to work well with others.
•    Willingness to tackle new projects.
•    Must be able to work flexible hours within or outside of office hours.
•    Must be a current student at the Peter J. Tobin College of Business.

Skill Development Areas:

•    Listening, Customer Service, Time Management, Multitasking, Communication, Intercultural proficiency, Student learning.

In addition to completing the online student application, interested candidates must also attach their resume to the application and send to Tara Sanon at sanont@stjohns.edu
 

Title: Graduate Tutor 

Campus: Queens 

Department: University Learning Commons (ULC)

Student Requested: Regular Student

Job ID:  S04048-141G

Salary: $17 p/h

Provide academic support and tutoring to St. John’s University students with a goal of clarifying learning obstacles. Provide referrals to other support services on campus. Tutoring sessions are offered both in-person and remotely. Tutors must work at least 6 hours per week. Day, evening, and Sunday hours are available. Higher level Tutors are needed in many subjects, with a high need for Math, Biology, Chemistry, Physics, Accounting, Economics, Computer Science, Pharmacy, and Nursing. Compensation for this position is $17.50 per hour. 

Job description:

· Attend tutor training to earn National Tutoring Association (NTA) certification. Also participate in departmental training as offered.

· Meet with students individually or in small groups to provide academic assistance & support.

· Establish relationships with students and serve as a resource for other campus support.

· Maintain an up-to-date schedule of work hours per week.

· Keep regular and accurate records of tutoring sessions.

· Assist with departmental needs during downtime (i.e.- outreach, data collection, marketing efforts on social media etc.).

· Assist in the co-facilitation of workshops geared to promote positive study skills and habits.

· Read and respond to emails as well as submit required paperwork in a timely fashion (i.e.-time sheets, schedules, client report forms etc.).

· Remain in good academic and judicial standing at the University. Qualifications:

· Overall or Major GPA of 3.80 (exceptions will be made on a case-by-case basis)

· Must be an SJU graduate student.

· Obtain two (2) letters of recommendation from a St. John’s University faculty member.

· One of the letters must be from a professor who has taught you in the subject you wish to tutor.

· The second letter may be from a professor in the same subject area or from a professor who has taught you in any subject.

· Attach and send an “unofficial” transcript (grade record) with your application. (Found on UIS/Student/Student Records/Academic Record/Unofficial Transcript)

· Must have an operational computer with webcam and reliable internet connection (for online).

· Strong interpersonal and communication skills.

· Reliability and a strong work ethic.

· Patience and a desire to help others succeed.

In addition to completing the online student employment application, please complete the Tutor_Application_UpdatedMay2024.pdf  and please attach both your resume and transcripts to the application along with the completed online application, and send to stjlearningcommons@stjohns.edu 

*Please note that we are recruiting for AY 24-25

Title:  IT Student Worker

Campus:  Manhattan

Student Requested:  Work Study

Job Purpose: To assist with the daily responsibilities of the Manhattan Campus IT Department.

Job ID:  S01969-227M

Salary:  $16.10 p/h

Job Responsibilities:

• Assist students and employees with printing and copying
  Assist with computer and AV setups for both events and upgrades
  Enter tickets in for users' issues into appropriate programs
  Solve printer issues like changing the toner, updating the toner check list, clearing the paper jams, performing printer maintenance for IT managed printers on campus
  Set up Wi-Fi, email and wireless printing on laptops and mobile devices
  Be aware of all the SJU student password defaults/formats (i.e. Signon.stjohns.edu)

Equipment Used:

• Computers (desktop and laptop), photocopier, scanners, swipe technology, printers, AV equipment

Qualifications:

• Strong customer service skills are required, via phone, email and in person 
  Computer experience preferred, either in extracurricular time, or during work experience
  Familiarity with office equipment
  Ability to handle confidential matters and to be professional
  Excellent communication skills and detail oriented
  Ability to work well with others
  Willingness to learn new technical skills
  Ability to work up to 20 hours per week, and arrive on time for work schedule
  Flexible schedule
  Afternoon/Evening hours availability

Skill Development Areas:   Technical Skills, Problem Solving, Data Analytics, Customer Service, Interpersonal Skills, Communication, Written Communication, Teamwork, Quality Management, Intercultural Proficiency, and Time Management

Unusual Physical Demands:

• Must be able to lift up to 30 pounds

In addition to completing the online student application, students must attach a copy of your resume to the online application and send to Scott Bertok at bertoks@stjohns.edu and Jeffrey Melnik at melnikj@stjohns.edu.