February 4, 2014
In the Media
Nina Crimm on Slide in IRS Customer Service
Why customer service at the IRS is bad and – and could get worse
By Allison Linn
CNBC
January 19, 2014
Excerpt:
Outside experts say the lack of help is a concern both for taxpayers and for the government, which may not get all the money it should if people file their taxes incorrectly.
“It’s a lose-lose situation,” said Nina Crimm, a professor at St. John's University School of Law and an expert on tax issues. “It’s a lose situation for … the average taxpayer, and it’s a lose situation for compliance and collection of revenues.”
Crimm’s advice: Get started on your taxes early this year, so you aren’t frantically trying to reach the IRS on April 14.
“They better start calling now,” she said.
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